Order Status
Track the progress of your order by entering your Customer Number and Sales Order Number below.
Look Up Your Order
Enter both your Customer Number and Sales Order Number to view your order status. You can find these on your order confirmation email.
Need Help?
Where do I find my order number?
Your Sales Order Number and Customer Number are included in your order confirmation email and any correspondence from our team.
Can't find your details?
Contact our sales team and we'll help you locate your order information.
Email: [email protected]
Phone: +61 3 9776 9477
Order Status Guide
Order Received
We have received your order and are preparing your confirmation.
In Production
Your order is being manufactured and prepared for dispatch.
Ready to Ship
Your order is packed and ready to ship.
Shipped
Your order has been dispatched and is on its way.
Delivered
Your order has been delivered and is complete.